At PrimeCure Global, customer satisfaction is important to us. We are committed to supplying genuine pharmaceutical and healthcare products while maintaining the highest standards of quality, safety, and regulatory compliance.
Due to the nature of pharmaceutical products, our refund and return policy is subject to strict quality and safety guidelines.
1. Eligibility for Refunds
A refund or replacement may be considered only under the following circumstances:
- You received an incorrect product.
- The product was damaged during transportation.
- The product has a verified manufacturing defect.
- The product was incomplete or missing from your order.
- The product supplied does not match the confirmed order.
All refund or replacement requests are subject to verification and approval by PrimeCure Global.
2. Non-Refundable Items
For safety, hygiene, and regulatory reasons, refunds or returns cannot be accepted for:
- Opened or used pharmaceutical products.
- Products with broken or tampered seals.
- Products damaged due to improper handling or storage after delivery.
- Products returned without valid proof of purchase.
- Products purchased through unauthorized sellers or third parties.
- Products that have exceeded the applicable return request period.
- Products that are non-returnable under applicable pharmaceutical regulations.
3. Reporting an Issue
If you believe you have received an incorrect or damaged product, please notify us within 48 hours of delivery.
To help us process your request, please provide:
- Order or invoice number
- Product name
- Batch number (if applicable)
- Clear photographs of the product and packaging
- Description of the issue
Failure to report within the specified timeframe may affect eligibility for a refund or replacement.
4. Inspection & Approval
Once your request is received, our team will review the information provided and may request additional details if required.
If necessary, the product may need to be returned for inspection before a final decision is made.
PrimeCure Global reserves the right to approve or reject any refund or replacement request based on the inspection findings and applicable regulations.
5. Refund Process
If your refund request is approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider or financial institution.
- Shipping charges, taxes, or handling fees may not be refundable unless the error was caused by PrimeCure Global.
6. Replacement Policy
Where appropriate, PrimeCure Global may offer a replacement instead of a refund.
Replacement products will be dispatched subject to:
- Product availability
- Regulatory compliance
- Verification of the claim
7. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, it may not be eligible for cancellation due to the nature of pharmaceutical products.
If you wish to cancel an order, please contact us as soon as possible.
8. Shipping Damage
If your shipment arrives with visible damage:
- Inspect the package before accepting delivery, where possible.
- Take photographs of the damaged packaging and products.
- Notify the delivery provider if applicable.
- Contact PrimeCure Global immediately with the relevant details.
9. Limitation of Liability
PrimeCure Global’s liability is limited to the replacement or refund of eligible products in accordance with this Refund Policy.
We are not responsible for indirect, incidental, or consequential losses arising from the use, misuse, delay, or inability to use our products, except where required by applicable law.
10. Policy Updates
PrimeCure Global reserves the right to modify this Refund Policy at any time.
Any updates will be posted on this page and will become effective immediately upon publication.
11. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund or replacement, please contact us: